Here at Yoga Direct, we understand that sometimes online purchases do not always arrive at our doorstep the way we envisioned they would. So we have made it hassle free for our customers to return their purchase with no extra cost to them. All you have to do is call us or drop us an email and we will let you know exactly how to return it -- Easy as that!
Yoga Direct is confident that you will love our products and services. If you are not satisfied for any reason, give us a call to discuss at 1.800.331.8233. We want our loyal customers to be satisfied -- end of story.
Before returning any items, please request an RMA Number using the information below.
Login into My Account. Select the item(s) you wish to return and submit a RMA form from the “Track Orders” section-- from there, fill out the appropriate fields. A confirmation email will be sent to you within a few days with instructions on how to return your purchase. Once the item(s) are received, please allow 5 business days for processing of your return. Note: if you do not have an account, feel free to contact us and we will submit the RMA request.
Product Specific Returns
Some items such as clothing, jewelry, DVDs/CDs, or health and beauty items may have special return policies. Items with a unique return policy or procedure are clearly marked on their respective product pages. If you are unsure or have questions regarding the return policy of a specific product, please contact us and we would be happy to answer any questions that you may have.
Wholesale and Bulk Orders
Due to the nature of wholesale orders, the return process is slightly different. Please contact us for more information.
Due to customs and taxes we are unable to accept returns from orders placed outside of the United States.
Restrictions and Exclusions
- Returnable products may be returned up to 30 days from the purchase date
- Wholesale and Bulk orders may have different return policies. These products include but are not limited to: mat rolls, bulks orders in excess of 15 products and orders shipped via freight or LTL. Please call us for details.
- Custom print orders can not be returned for a refund.
- Closeout items are final sale/non-refundable